Shipping policy

SHIPPING POLICY

 

1. Scope of Application

This shipping policy applies to all purchases made on the website www.klakhats.com and regulates processing times, shipping fees, coverage areas, and other conditions related to product delivery.

 

 

2. Order Processing

  • All orders are processed within 1 to 3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders, shipments may be delayed. In such cases, customers will be notified via email.

 

 

3. Shipping Methods and Delivery Times

We offer different shipping methods depending on the customer’s location and service availability:

  • Standard Shipping: Estimated delivery within 5 to 10 business days.

  • Express Shipping: Estimated delivery within 2 to 5 business days.

  • International Shipping: Available for select countries, with an estimated delivery time of 7 to 20 business days, depending on location and customs regulations.

Delivery times are approximate and may vary due to external factors such as weather conditions, customs delays, or logistical restrictions.

 

 

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery address, package weight, and selected shipping method.

  • During certain promotions, we may offer free shipping for orders that meet specific requirements.

 

 

5. Shipping Restrictions

  • Currently, we do not ship to P.O. boxes or military addresses (APO/FPO).

  • For international shipments, the customer is responsible for any applicable duties, import taxes, or customs fees imposed by their country.

 

 

6. Order Tracking

  • Once the order has been shipped, a tracking number will be provided via email.

  • It is the customer’s responsibility to monitor the shipment status and ensure someone is available to receive it at the specified address.

 

 

7. Delivery Issues

  • If the shipping address provided by the customer is incorrect or incomplete, Klak Hats is not responsible for lost packages or refunds.

  • If a package is returned due to failed delivery, the customer will be responsible for reshipping costs.

  • If the package is marked as "delivered" by the shipping carrier but the customer has not received it, they must contact the carrier directly.

 

 

8. Shipping Damages or Losses

  • Klak Hats is not responsible for damages or losses occurring during transportation.

  • If a product arrives damaged, the customer must contact us within 48 hours of delivery and provide photos of the packaging and the damaged product.

  • Customers are encouraged to choose a shipping method with insurance for additional protection.

 

 

9. Contact Information

For any shipping-related inquiries, please contact our support team:

  • Email:[correo electrónico]

  • Address: 1568 Lancaster Point Way, San Diego, CA, 92154, United States.