Refund policy

RETURN POLICY

Last updated: February 25, 2025

At Klak Hats, we truly want you to love your purchase. If something isn’t quite right, we’re here to help with returns, exchanges, and refunds under the conditions below.

1. RETURN PERIOD

You have 30 days from the date of delivery to request a return or exchange.

After 30 days have passed, we’re no longer able to process a refund or exchange for that order.

2. ELIGIBILITY REQUIREMENTS FOR A RETURN

To keep our products in the best condition for all our customers, items must meet these requirements to be eligible for a return:

  • Be in original condition: unused, unwashed, undamaged, and just as you received it.

  • Include the original packaging.

  • Include the receipt or proof of purchase.

We’re not able to accept returns in the following cases:

  • Products that have been used, washed, or damaged.

  • Personalized items (for example, products with embroidered names or unique custom designs).

  • Gift cards or downloadable digital products.

  • Personal hygiene or sanitary products.

  • Products containing flammable liquids or hazardous materials.

  • Sale or discounted items (unless they arrive defective).

If an item does not meet these conditions, we may need to decline the return. We’ll always explain the reason if that happens.

3. HOW TO REQUEST A RETURN

If you’d like to start a return, please follow these steps:

  1. Contact us at [email address] with your order number and a brief explanation of the reason for the return.

  2. Wait for our confirmation with instructions and the return shipping address.

  3. Pack your product carefully to help prevent damage during shipping.

  4. Ship your package to the following address:

    1568 Lancaster Point Way
    San Diego, CA, 92154, USA

Return shipping costs are the responsibility of the customer and are non-refundable.
If a refund is approved, the original shipping cost (if applicable) will be deducted from the refund total.

4. REFUND PROCESS

Once we receive your return, we’ll inspect the item and then email you to let you know whether your refund has been approved or not approved.

If your return is approved:

  • We’ll process your refund and it will be issued to your original payment method.

  • Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

If your return is not approved:

  • We’ll let you know the reason and offer the option to have the item sent back to you (with shipping costs covered by the customer).

If your refund seems late or missing:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take a few days for the refund to be officially posted.

  3. If you still don’t see it, please email us at [missing email address] and we’ll gladly help you review the status.

5. EXCHANGES

We’re happy to help with an exchange in these situations:

  • The item arrived defective or damaged.

  • You received the wrong product.

To request an exchange:

  1. Email us at [email address].

  2. Include your order number, a photo of the product, and a brief description of the issue.

  3. Once we review and approve the exchange, we’ll send you the shipping instructions.

Our goal is to resolve these cases as quickly and smoothly as possible for you.

6. GIFT POLICY

If you received a product as a gift and would like to return it, we’ll help you with the best option available:

  • If the item was marked as a gift and sent directly to you, you’ll receive store credit for the value of the item.

  • If the item was not marked as a gift, or was sent to the gift-giver first and then given to you, the refund will be issued to the original buyer.

7. RETURN SHIPPING COSTS

To return a product, please send it to:

1568 Lancaster Point Way
San Diego, CA, 92154, USA

At this time, customers are responsible for return shipping costs, and these costs are non-refundable.

For your peace of mind, we recommend:

  • Using a trackable shipping service, and/or

  • Purchasing shipping insurance, especially for items valued over $75 USD.

We cannot be responsible for returns lost or damaged in transit.

8. SALE AND DISCOUNTED ITEMS

Items purchased on sale or at a discounted price are not eligible for refunds, unless they arrive defective or damaged.

If you experience any issue with a discounted item, please contact us — we’ll always do our best to help.

9. CONTACT INFORMATION

If you have any questions about our return policy or need support with your order, we’re here for you:

  • Email: [email address]

  • Address: 1568 Lancaster Point Way, San Diego, CA, 92154, USA

Your experience matters to us, and we’ll always do our best to make things right.