Frequently Asked Questions (FAQs)
Orders & Payments
How can I place an order on www.klakhats.com?
- Shopping in our store is very easy:
- Browse our collection and select your favorite products.
- Add them to your cart and click "Checkout."
- Enter your shipping information and choose your payment method.
- Confirm your purchase. You will receive an email with your order details.
What payment methods do you accept?
- We accept:
- Credit and debit cards (Visa, Mastercard, American Express, Discover).
- PayPal.
- Apple Pay & Google Pay.
- Shop Pay.
Shipping & Delivery
How long does delivery take?
- Delivery times within the U.S. are:
- Standard shipping (USPS Priority Mail): 2-5 business days.
- Express shipping (USPS Priority Mail Express): 1-2 business days.
For international shipping, delivery times vary by destination, typically between 7 and 15 business days.
How much does shipping cost?
Standard shipping (USPS Priority Mail): $7 USD.
Express shipping (USPS Priority Mail Express): $29 USD.
For international shipping, costs are calculated at checkout based on the destination.
Can I track my order?
Yes! Once we ship your order, you will receive an email with a tracking number and a link to track your package.
Returns & Exchanges
What should I do if I receive an incorrect or defective product?
If there is an issue with your order, please contact us at [support email] within 48 hours of receiving it. Include photos of the product and your order number so we can assist you.
What is your return and exchange policy?
You have up to 30 days from the delivery date to request an exchange.
We do not offer refunds.
We only accept exchanges if the product is unused, in its original condition, and with intact packaging.
We do not accept exchanges on sale items or personalized products.
To request an exchange, contact us at [support email].
Can I cancel or modify my order after purchasing?
If your order has not been shipped yet, we can help you modify or cancel it. Please contact us as soon as possible at [support email].
Sizing & Availability
What sizes do you offer?
Hats: One size fits all with an adjustable back.
Are the products unisex?
Yes, all our hats are designed to be unisex.
Will sold-out models be restocked?
Some models are limited editions, so they may not be restocked. We recommend following us on social media to stay updated on new collections and restocks.
Discounts & Wholesale Orders
Do you offer bulk purchase discounts?
At the moment, we only sell at retail.
Do you have gift cards or discount coupons?
Yes! We offer digital gift cards and occasionally release special discounts. Subscribe to our newsletter for exclusive promotions.
Customer Support
How can I contact you if I have any questions?
You can reach us through:
📧 Email: [support email]
📱 WhatsApp: [contact number]
📸 Instagram DM: @klakhats
Do you have a physical store?
No, we currently sell exclusively online at www.klakhats.com.
Care & Limited Editions
How can I take care of my hat to make it last longer?
Wipe it with a damp cloth.
Avoid putting it in the washing machine.
Do you have limited editions?
Yes! Some models are limited editions. Once sold out, they may not be available again.
Security & Subscriptions
Is it safe to shop at www.klakhats.com?
Yes! Our website uses SSL encryption to protect your information and ensure a secure shopping experience.
How can I receive updates and promotions?
Sign up for our newsletter with your email to receive updates on new products, discounts, and exclusive launches.